Your Questions, Answered Properly

Blockages inside your boundary, from the house to where the pipe meets the street, are on you to fix. Once it crosses into the main line under the road, that stretch belongs to Sydney Water. If you can't tell which side a blockage is on, we can trace it for you on the visit.

For a burst or leaking pipe, turn off the water at the meter to stop the flow. If you smell gas, leave the property and call from outside, and do not flick switches or light flames. Past that, leave the repair to us and keep clear until we arrive.

Yes. We work under NSW Plumbing Licence #275278C, and you're welcome to ask for it or look it up before we start. Being licensed and insured isn't optional in this trade, and we're glad to show it.

It means exactly what it says. If it's not right, we come back. No questions, no cost. That's the labour on the work we did, covered for good, nothing extra to sign or ask for.

Yes, every weekend and public holiday, the same as any other day. Emergency plumbing doesn't wait for the calendar, so neither do we. Call (02) 9138 6510 any time and you'll speak to a licensed plumber, not an answering machine.

A licensed plumber picks up directly, day or night, no call centre in between. We run through what's going on, get someone dispatched, and confirm the fixed price with you on-site before any work starts.

If you'd rather not call, use the form below and we'll get back to you quickly. A real person picks it up, not a queue, and we'll talk timing and price before anyone heads your way.

We move on emergency calls fast and aim to be on-site fast once you're booked in. Every minute counts when water's somewhere it shouldn't be, so we treat it that way from the first ring.

Penshurst has plenty of Federation and interwar homes still running their original clay sewer pipes, and those pipes crack and let tree roots in as they age. It's a big part of why we're called out to the older streets so often.

Yes. Alongside the detached houses, Penshurst has a good number of units and apartment blocks, and we handle strata call-outs the same way. Hot water failures, blocked stacks and burst fittings included.

Penshurst is our regular run, not a suburb we pass through. We know Olds Park gets busy with cricket and Little Athletics, and that heavy summer storms can push the underground stormwater near McRaes Reserve past what it can carry.

Penshurst is home turf, and we cover Hurstville, Mortdale, Beverly Hills, Peakhurst and Riverwood just as regularly. If you're nearby and not sure we reach you, give us a call and we'll confirm.